Gideon Optics Warranty & Return Policy
Canceling Your Order
If you need to cancel your order, please contact us BEFORE your order has shipped. Orders cancelled prior to shipping will receive a full refund immediately.
Orders that have already shipped must go through customer service before being returned. To receive a full refund, we must be contacted within 14 days of delivery to authorize the return. The product must be unaltered and unused. Incorrect Mounting the optic to a firearm constitutes use, because finish scratches from screws and adapter plates cannot be undone.
Any products that are used or beyond 14 days since delivery must be approved for return by our tech team or customer service team before return for refund can take place. In these cases, to avoid fraud the customer is responsible for paying the costs of return shipping.
Defective or Incorrect Products
Defective products, or products received incorrectly, will result in a warranty exchange for a new and correct product. Please contact our customer service through email for us to begin the warranty process and get you an RMA shipping label. All return shipping costs will be provided and paid for.
Defective & Incorrect Products: Email email@example.com
In the instances where refunds are issued, you should expect to receive your refund within four weeks of dropping off your package at the return shipper. In the majority of cases you will get your refund much more quickly. It can take 5-10 business days for your return shipped product to arrive, followed by 3-5 days to process the return, and another 5-10 business days for your bank to process our refund request. We understand, it all adds up to be longer than anyone wants, and we work towards minimizing delays on our end as much as possible.
Gideon Optics Lifetime Warranty
Your Gideon Optics product is guaranteed for life against manufacturer defects or accidental breakage. If your product fails to function during normal and intended use, Gideon Optics will repair or replace it at our discretion, following evaluation by our service team. Cosmetic damage is not considered a covered “failure”—for example, if your optic is scratched and/or dented and has the finish rubbed off of it but still functions correctly, then it still works. Intentional abuse is likewise not covered—leave the torture tests to the guys on YouTube. Refinishing a Gideon Optics will not void the warranty provided you used an air dry type coating only. Do not put optics in ovens to “cure” a custom finish. In the event that a refinished optic must later be returned, you will receive a standard optic with black finish in exchange.
Refinishing Gideon Optics
Painting a Gideon Optic will not void the warranty, but do not put it in an oven to cure. Use air dry type coatings only. Carefully mask the glass and emitter areas before painting and keep paint thinners, acetone, and other harsh chemicals away from the glass and emitters. In the event that a refinished optic must later be returned, you will receive a standard optic with black finish in exchange.